Change is a constant in any growing business. Whether you’re introducing a new system, expanding the team, or restructuring operations, successfully navigating change will often determine whether it leads to progress – or chaos.
At ACC Finance Solutions, we’ve worked with businesses across sectors going through transitions of all shapes and sizes. And we’ve learned that while process and tools matter, the biggest factor in successful change is how people experience it.
Below are the key principles we apply when supporting clients through periods of change—be it financial, operational, or strategic.
Start With People, Not Process
Businesses often approach change from a systems or structure mindset: “What needs fixing?” But too often, the people expected to carry out that change are an afterthought.
In reality, no process or tech can succeed without buy-in from the people affected. That means recognising that most people resist change by default – not because they’re negative, but because they crave clarity and safety. A good change strategy starts with listening, engaging, and building trust.
Tip: Identify internal champions (we call them “change agents”) who can reinforce the message and support others through the transition.
Good Leadership Isn’t Loud – It’s Human
During change, people aren’t looking for perfect answers. They’re looking for leaders who are honest, empathetic, and willing to get their hands dirty.
The most effective leaders we’ve worked with during transitions are those who show they’re in it too – acknowledging what’s hard, modelling the right behaviours, and staying visible throughout the process. It’s about influence, not instruction.
Energy Will Fade Without Structure
It’s common to launch a change programme with energy, only to see it stall. Without clear milestones and communication, momentum dies and people drift back to old habits.
We recommend defining success from the start – and then breaking it down into short-term goals that can be communicated and celebrated. Think quick wins that build confidence and reinforce progress.
Tip: Keep feedback loops open. Regular check-ins and anonymous input channels help surface resistance early and keep everyone aligned.
Make Room For the Work and Navigating Change
In smaller businesses, the same people doing the day job are often tasked with leading or implementing change. That’s a big ask – and without the right support, it usually backfires.
If you’re asking someone to help drive a transition, give them time and headspace to do it well. That could mean temporary task redistribution, coaching, or short-form training. Even a simple acknowledgment that change is extra work can go a long way.
Final Thought on Navigating Change
Change isn’t just a strategic move – it’s a cultural one. Businesses that handle it well don’t just focus on what needs to change. They focus on how they lead people through it.
At ACC Finance Solutions, we don’t just help businesses manage their numbers – we help them navigate the change that comes with growth. Whether it’s restructuring your finance function or scaling up your systems, we’re here to help you do it with clarity, confidence, and control.
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